Frequently Asked Questions
Got questions? We have answers.
Where will I be able to see results?
Every location using any of our services is given a secure login to a merchant website where all data is housed, able to be exported and available to you 24/7. Our easy to use reports allow you to quickly view information such as top member stats, overall ROI, ROI for particular campaigns, mobile app downloads/usage, outstanding gift card balance, average sale amount and more.
What kind of support do I recieve?
Our support specialists make it their mission to get to know each business that they work with and will provide the training, marketing ideas and day-to-day assistance to make sure your program is a success. We oftentimes hear from existing clients of ours that this attention to customer service really sets us apart from our competitors and this is something we are proud to offer each and every merchant using our services. Support is available by phone or email.
Is my data private?
Absolutely. We will NEVER sell or use your data in any way. This is your data and we only use it to send out the offers and marketing pieces that you choose and approve. This data is available 24/7 from your secure merchant website to be exported and used outside of our programs for anything that you wish.
Can I convert from another provider to you?
Yes! We are happy to help you make the transition from another loyalty or gift card provider to our service(s). All you need to do is provide us with the data you have available and we will then work to coordinate a time to convert it to be used with our service. We do not charge any fees for this conversion and will work with you along the way to make sure this is a smooth transition for your staff.
Do you offer direct mail services?
Yes, if you aren’t sure that a loyalty program is for you but you have a desire to market with a postcard or newsletter then talk to us! We are a full service print shop and this service is available for sending a campaign anywhere in the U.S at our low, all-inclusive prices.
Let our talented designers create an eye catching mailer to send to either a list you provide or let us help find you on with our targeted marketing list and EDDM (Every Door Direct Mail) options.
How long does it take to get started?
The below are average wait times from the time you sign up but some merchants have begun using our services as quickly as the next day! We’re flexible with options for getting a program up and running on whatever timeline you require. Our knowledgeable support specialists and extensive training video library allow you and your staff to be fully prepared for a successful marketing launch.
Card-less or ‘Green’ Programs = 1-2 weeks
Physical Member Card or Gift Card Based Programs = 4-6 weeks
Mobile App Service = 2-4 weeks
Online Ordering Service = 1-2 weeks
Social Media Management = 1-2 weeks
Lowest Pricing. Period.
LOYALTY MADE EASY
This program is wonderful. Easy to set up. Easy to use. Easy to understand. The program makes it very easy to gather the retail feedback that we like to follow. At the click of the mouse, we can see sales results, promotion usage, employee statistics and much more. Our customers love the promotion cards they receive and they prove to be very profitable for the business.
Tammy Liss, Tooley Drug
We’ve been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I’ve already recommended Repeat Rewards to several businesses
Michael Clark, EdnJoe’s Restaurant + Pizzeria
Repeat Rewards can tailor their services to our needs. Their staff is always accommodating and patient as they help me find what I am wanting. I would highly recommend them to any other pharmacy around us but I am selfish and want them just for my store!
JT Roby, Medica Pharmacy
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